Table of Contents
1. Information We Collect
Personal Information
We collect personal information that you provide voluntarily:
- Name and Email: When you subscribe to newsletters, contact us, or create an account
- Exam Preferences: Selected certifications and target dates from forms
- Payment Information: Processed securely via Stripe/PayPal (we don't store card details)
Automatically Collected Information
- IP address, browser type, device information
- Pages visited and time spent
- Referring websites and search queries
3. Third-Party Services
We use third-party services to help operate our website and improve user experience.
What This Means
- Analytics providers may track usage patterns to help us improve the site
- Performance data is collected to optimize content delivery
Your Choices
- Do Not Track: We honor browser DNT signals
- Incognito/Private Mode: Limits tracking
4. User Data Handling
How We Use Your Data
- Service Delivery: Course access, progress tracking, exam results
- Communication: Newsletters, exam reminders, support responses
- Improvement: Analytics to enhance content and user experience
- Marketing: Promotional emails (unsubscribe anytime)
Data Sharing
We never sell your personal data. Limited sharing occurs with:
- Service Providers: Payment processors (Stripe), email service (SendGrid)
- Legal Compliance: Court orders, regulatory requests
- Business Transfers: Mergers/acquisitions (with notice)
Data Retention
- Account data: Until account deletion + 30 days
- Transaction records: 7 years for tax compliance
- Analytics data: Anonymized after 26 months
5. Data Security
- Encryption: HTTPS/TLS 1.3 for all data transmission
- Storage: AWS (SOC 2 compliant), data encrypted at rest
- Access Controls: Role-based access, multi-factor authentication
- Regular Audits: Annual penetration testing and security reviews
- Incident Response: 24-hour breach notification when required
6. Your Privacy Rights
You have the following rights regarding your data:
- Access: Request copy of your data
- Rectification: Correct inaccurate information
- Deletion: "Right to be forgotten" (subject to legal retention)
- Objection: Stop marketing communications
- Portability: Export your data in structured format
How to Exercise: Email privacy@preploom.com.ng. Response within 30 days.
7. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect data from children. If we discover such data, it will be deleted immediately. Parents/guardians may contact us regarding their child's data.
8. Policy Changes
We may update this policy. Significant changes will be notified via email and website banner. Continued use constitutes acceptance. Check this page periodically.
9. Contact Information
For privacy concerns, contact our Data Protection Officer:
- Email: privacy@preploom.com.ng
- Address: PrepLoom, Lagos, Nigeria
- Phone: +234 703-1323-048
We respond within 48 hours. For EU users, our representative is PrepLoom EU Ltd.